Insurance Payment Posting
Remote posting, adjustment verification, EOB/ERA reconciliation, underpayment flags, and monthly visibility.
Your dental revenue & learning hub
A healthier revenue cycle. A more confident team.
Remote Consulting • Revenue Cycle Optimization • Team Training for private dental practices that need cleaner claims, stronger follow-up, and calmer systems.
Insurance A/R
Payment posting
PMS training
Office accountability
Revenue systems built by someone who knows dental offices.
Billing cleanup, insurance workflows, team accountability, and practical training.
One hub. Clear next steps.
What does your practice need today?
01 / EXPERT SUPPORT
Get billing back on track
Explore A/R cleanup, payment posting, audits, and consulting.
Find your service → 02 / PRACTICAL RESOURCESPut better systems to work
Shop toolkits, playbooks, and bundles built for dental teams.
Browse the store → 03 / LET’S CONNECTMake time for progress
Request a discovery call, revenue review, or training session.
Request an appointment → 04 / YOUR PRACTICEKeep your office moving
Access your workspace, revenue tracking, and assigned learning.
Enter your portal →Led by Melissa Chapin
25+ years in dental operations, billing, insurance, and multi-location practice support.
Chapin Dental Billing Solutions LLC supports single-location offices, growing groups, and DSOs with practical revenue cycle systems, billing cleanup, front office workflow repair, PMS training, and operational leadership.
Service pages
Choose the revenue support lane.
Practical support for the billing, insurance, and team workflows that keep your practice moving.
A/R Cleanup
Structured claim follow-up, denials, resubmissions, aging cleanup, payer calls, and office action lists.
Revenue Control Audit™
Finds leaks in claims, posting, insurance setup, schedules, benefits, treatment plans, and collections.
PMS Training
Dentrix, Ascend, Eaglesoft, Curve, Denticon, SoftDent, Oryx, Dentimax, Fuse, XL Dent, and ACE learning paths.
Office Support Desk
Quick-response operational guidance for billing, insurance verification, claim questions, and front office flow.
Virtual Office Manager
Revenue consulting, workflow leadership, team accountability, KPI review, and practice growth systems.
Revenue Audit intake forms
Capture the exact data needed before the audit begins.
Intake is split into practice profile, PMS access readiness, claim volume, A/R concerns, insurance workflows, posting backlog, and priority outcomes.
Privacy note
Do not enter patient names, dates of birth, Social Security numbers, chart numbers, screenshots, EOBs, or other PHI in this public intake.
- PMS type, location count, providers, operatories
- Insurance A/R by aging bucket and carrier
- Claims delayed, denied, rejected, or not created
- Payment posting status and ERA/EOB access
- Top problems the office wants fixed first
Scheduling hub / Meet with Melissa
A clearer next step starts with a conversation.
Choose the type of help needed, share a few non-PHI details, and request a date and time. Melissa will confirm availability by email.
01 Choose your conversation02 Request a date & time03 Melissa confirms by email
Best first step
Free Discovery Call
For offices that want to talk through what is happening before choosing an audit, cleanup, or training path.
Focused review
Insurance Cleanup Consultation
For aging, denials, claim follow-up, verification issues, or billing workflow confusion.
Diagnostic
Revenue Audit
For practices ready to review revenue leaks and build a clearer action plan.
Training
Training Session
For PMS workflows, insurance systems, office manager support, and team accountability.
Resource vault
Tools, templates, trackers, and client deliverables.
Public visitors can preview what is available. Download and share access is reserved for offices with an active agreement, selected services, or assigned training seats.
Insurance Verification Kit
Eligibility documentation, frequency rules, deductibles, maximums, downgrades, and plan notes.
Agreement requiredClaim Tracker
Follow-up queue for delayed, denied, rejected, corrected, and unresolved claims.
Service client accessMonthly Client Report
Payments posted, claims resolved, A/R reduced, priority focus, and client feedback.
Assigned in portalProposal Templates
Starter cleanup, recovery sprint, monthly stabilizer, and custom billing solutions.
Admin controlledFree Practice Performance Tools
Practice revenue tools that show what to fix first.
Use these quick calculators to review COB write-offs, insurance aging priorities, and overall practice revenue health. These are training and review tools only; payer rules, plan language, downgrades, and state rules can change final responsibility.
Estimated result
Enter the claim and plan payments to calculate.
Use this after all involved plans have paid. It estimates patient responsibility and the provider write-off.
Priority plan
Enter aging totals to triage the work.
The tool will flag the highest-risk bucket, give a weekly focus plan, and show when the office may need deeper revenue cleanup support.
Practice score
Answer the questions to build a score.
The result will show Healthy, Needs Attention, or Immediate Action Recommended with next-step recommendations.
Client login area
Practice portal
Secure login is connected to Supabase Auth. Admins see the control center; client users see their assigned portal access. Use the test office preview to rehearse the client experience before creating a real user.
Membership portal
Chapin Revenue Membership™
Starter: templates and monthly office hours
Growth: resource vault, KPI reviews, training paths
Elite: audit support, SOPs, scripts, and live coaching
Updated resource
Tiers 3-5: Fractional Leadership, Operations, & Digital Resources
Current overview for advanced leadership, operations consulting, and digital resource support.
Open PDFOffice workspace
One hub for each supported office.
Select an office to see launch status, daily work, Q&A, training, reporting, and next steps in one place. This workspace uses totals and workflow notes only. Keep PHI in secure office systems.
Launch
Office setup
Daily work
Tracking snapshot
Communication
Q&A and office review
Needs attention
Office review queue
Training
Assigned learning
Reporting
Weekly rhythm
Insurance aging
A/R bucket snapshot
Insurance +30 claims
Delayed claim queue
IV dashboard
Verification snapshot
Secure documents
Dropbox tracker
Next best action
What to do next
Client weekly report
Report draft
This client-facing draft pulls from daily tracking, office review items, secure document status, Q&A, and training progress.
Daily office tracking
Track the work that protects cash flow.
Use this hub to enter daily office-level totals for posting, claims, balances, credits, adjustments, and items that need office review. Do not enter patient names, claim numbers, screenshots, EOBs, or other PHI.
Client office information
Practice details, contacts, PMS notes, billing preferences, and launch readiness.
Needs attention
General requests the office needs to review, complete, or clarify. No patient identifiers.
Insurance aging tracker
Daily aging totals by bucket so collections risk is visible before it becomes urgent.
Insurance +30 claims
Counts and status summaries for delayed claims, payer issues, and follow-up priorities.
Portal access checklist
Tracks which payer portals are ready. Passwords should stay in a secure password manager.
IV dashboard
Verification volume, incomplete items, red flag counts, and ready-for-appointment status.
Recent entries
Office activity log
Program tiers
Choose the right level of revenue support.
Each program can become an automated workflow: intake, client setup, resource access, Q&A, dashboard tracking, and next-step recommendations.
Updated July 29, 2026
Open PDF
Tiers 3-5 resource overview
Use this updated PDF for fractional leadership, operations consulting, and digital resource conversations.
Tier 1
Revenue Rescue Audit™
A comprehensive review of revenue cycle, insurance aging, claims, fee schedules, collections, scheduling, and operational workflow.
Starting at $2,495 Request Paid Access
Tier 2
Chapin Dental Academy™
Training, certification, accountability, manuals, checklists, workflow guides, KPI dashboards, and PMS mastery paths.
Investment varies by program Purchase Training Access
Tier 3
Fractional Revenue Cycle Director™
Weekly leadership meetings, KPI review, insurance aging oversight, denial prevention, credentialing oversight, and team accountability.
Starting at $2,500/month Request Proposal
Tier 4
Operational Excellence Consulting™
Practice growth, team development, scheduling optimization, hygiene growth, treatment acceptance, startups, acquisitions, and transitions.
Custom pricing Request Proposal
Tier 5
Digital Toolkits & Playbooks™
Insurance verification, aging recovery, office manager leadership, claim appeals, front desk success, onboarding, KPI templates, forms, and scripts.
Individual and bundled pricing Request Toolkit AccessLive Q&A & Implementation Support
Paid question packs, live sessions, workflow help, PMS setup support, claim cleanup guidance, and implementation follow-through.
Best after the included Q&A limit Request SupportThe Chapin Store / Built for dental teams
Better systems start with the right tools.
Choose the tools for the work your team needs to do: verification, revenue recovery, or office leadership. Preview real sample pages, compare the contents, and see exactly what arrives in your download.
Start with one workflow.
Preview 4 real sample pages ↗Every package includes a start-here guide, a clear file list, and practical first steps. Choose one priority and put it to work before adding more.
Prices are in USD. Applicable taxes are calculated at checkout. Download your ZIP from the protected page after Stripe confirms payment.
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Insurance Verification Toolkit
Verification checklist, workflow map, scripts, handoff standards, fillable worksheet, and editable workbook.
$139Starter Office Toolkit
Verification tools, front desk workflow workbook, new-hire onboarding, and practical office implementation resources.
$199Revenue Recovery Bundle
A/R cleanup, claim appeal support, and KPI templates for offices that need a cleaner recovery rhythm.
$349Office Manager Bundle
Manager workflows, KPI routines, front desk support, and onboarding tools for stronger office accountability.
$399Dental Revenue Cycle Playbook
Full revenue workflow reference with diagnostic, verification, claims, posting, A/R, KPI, and meeting systems.
$399Complete Revenue Systems Bundle
The full digital operating system: verification, aging, appeals, front desk, onboarding, dashboards, leadership, and playbooks.
$799Compare what’s included before you buy
How your purchase works
- Choose your fit. Open “See what’s inside” for exact files, formats, and first steps.
- Pay securely with Stripe. Tax is shown at checkout. These six products are one-time purchases.
- Download your ZIP. Stripe returns you to your protected download page after payment. Save your files, extract the ZIP, and open START-HERE.html. If payment is still processing, check again after it clears.
These are self-guided digital resources. Live consulting, training seats, and automatic portal enrollment are separate. Questions before buying? Use the request form below.
Training & services
Use this panel for certification, training, audit, consulting, or support requests that need a fit check before purchase.
Training access
Offer training by person, office, or group without exposing your Drive files.
Materials from the Chapin training folders are organized into gated paths. Offices see only the lessons and tools attached to their agreement, purchase, or assigned seats.
One learner
Best for a single coordinator, biller, office manager, or new hire who needs a focused learning path.
- One named seat
- PMS or operations track
- Progress tracking
Small office team
Best for practices that want front desk, billing, insurance, and manager roles trained together.
- Office-level access
- Three free Q&A questions
- Shared implementation tools
Large team rollout
Best for multi-location or larger teams that need role-based learning, reporting, and live support.
- Seat management
- Group onboarding plan
- Optional live coaching blocks
Live Q&A
Three free questions per office
Each office can submit up to three included questions. After that, they can purchase more Q&A, book a live session, or select a service package.
Login through the Practice Portal before submitting a Q&A question.
Privacy note: Keep patient-identifying details out of Q&A. Use general billing, insurance, PMS, or workflow language.
3
included office questions
Dashboard
Sample dental operations KPI snapshot.
Illustrative figures showing the reports available in a practice review. These are sample values, not your practice’s live financial results.
Priority Follow-Up
- Delta claims over 60 days
- Rejected claim report cleanup
- Provider mismatch corrections
- Eligibility notes missing on high-dollar plans
Weekly Revenue Rhythm
Mon: claim queue
Tue: payment posting
Wed: denials
Thu: audit findings
Fri: report out
Admin control center
See offices, questions, training, certificates, and sales opportunities in one place.
This view is your private control center for onboarding offices, answering Q&A, tracking training, and managing next actions.
Scheduling hub
Appointment requests
Review requests, draft a confirmation email, and update the status after confirming the time with your client.
Today
Today's work
Client onboarding
Create a client setup
Manual office
Add an office without portal onboarding
Portal access
Link user to office
Brand assets Canva deliverables and resource links Open when needed
Brand assets
Canva deliverables
Offices
Client & training pipeline
Office launch checklist
Setup status by office
Sales requests
Invoice, access, and product follow-up
Live Q&A
Questions needing review
Academy
Training enrollments
Next actions
Upsell & certificate queue
Training Academy
Certification Center and training paths.
Premium Academy programs, protected client resources, and next-step training paths for enrolled offices.
Legal
Terms, privacy, and responsible use.
These platform notices are written for public review and client confidence. Final legal language should be reviewed by counsel before broad launch.
Use of this platform
Chapin Dental Billing Solutions LLC provides remote consulting, revenue cycle optimization, team training, digital resources, and practice workflow support for dental offices. Platform content is educational and operational in nature and should not be treated as legal, clinical, tax, payer-contract, or compliance advice.
Users agree not to enter patient names, dates of birth, chart numbers, subscriber IDs, claim numbers, images of EOBs, or other protected health information into public forms, Q&A fields, free tools, or shared templates.
Digital tools, recommendations, and training materials are provided to support practice decision-making. Each office remains responsible for confirming payer rules, plan language, state requirements, and internal compliance standards.
Information we collect
Public forms may collect office name, contact name, email address, practice size, service interests, and general operational responses. This information is used to respond to inquiries, provide requested resources, review platform activity, and support client onboarding.
Chapin Dental Billing Solutions LLC does not ask for protected health information in public forms or free tools. If secure client file exchange is needed, it should be handled through approved secure systems and appropriate agreements.
Questions about privacy, terms, or platform access can be sent to melissa@chapindentalbillingsolutions.com.